Returns, Refunds & Replacements – SAYS

At SAYS, we thoughtfully formulate every product with a focus on performance, safety, and transparency. While we are confident in the quality of our products, we understand that certain situations may require support after delivery.

When Are Returns or Replacements Accepted?

Returns or replacements are considered only under the following circumstances:

1. An incorrect product is delivered

2. The product arrives in damaged condition

3. The product received is past its expiry date

4. The package is delivered empty

How to Raise a Request

Please contact us at support@says.co.in

within 7 days of delivery.

Requests must include appropriate proof (clear images, unboxing video where applicable, and order details).

Requests submitted after 7 days from the delivery date will not be eligible for review.

Empty or Suspected Tampered Packages

If a package appears unusually light or empty at the time of delivery, customers must record a continuous unboxing video for verification purposes.

Order Cancellation Policy

Orders cannot be cancelled once dispatched.

Orders that have not yet been dispatched may be cancelled upon request.

Request Review & Pickup

Our team will review all requests within 48 hours.

Once approved, a reverse pickup will be arranged through our logistics partner, and the product will be collected from the delivery address.

Refund Processing

After the returned product is received and inspected, and the concern is verified, the refund will be processed within 24 hours.

Refunds will be issued to the original mode of payment.